White paper

AI and automation use cases in IT (service) management

By Mark Speyers

“Can the implementation of Artificial Intelligence and Automation help my organization? What are some use cases for adopting these technologies?” These questions are on the minds of many business leaders that are considering implementing Artificial Intelligence (AI) and Automation Solutions. And for a good reason – AI and Automation are hot topics for many companies.

According to a recent Gartner survey, the number of enterprises implementing AI grew by 270% in the past four years.

But what is the problem that these organizations are trying to solve? What are some use cases that organizations should consider?

This paper explores various use cases for AI and automation that can be used, not only with IT service management (ITSM) scenarios but also within other IT areas. And like with any adoption of technology, this paper highlights issues that organizations must address to have success with AI and automation. Finally, this paper identifies three things that organizations can do to get ready for AI and automation.

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