White paper

Industry Expert Analysis — What ITSM Professionals Should Focus on in 2023 and Beyond

By Mark Speyers
 

So much has changed in the world in the last few years that it’s inevitable that businesses and IT service management (ITSM) have changed or need to change too. If your organization has already changed to reflect the new social and economic climates (and we’re betting it has), how have your ITSM capabilities responded?

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