Despite significant investment in advanced analytics and AI from vendors, most financial institutions remain stuck in a reactive compliance model because they are failing to adopt the latest innovations. Legacy infrastructure, fragmented workflows, and manual processes continue to limit the real impact of technology, leaving teams overwhelmed, regulators demanding more, and risks evolving faster than responses.
This exclusive fireside chat between Chartis and SymphonyAI explores what’s really holding the industry back and what needs to change.
Sidhartha Dash
Principal Analyst, Chartis Research
A globally recognized authority on risk technology, Sidhartha brings independent insight into market trends, vendor capabilities, and the evolving regulatory landscape.
Jason Shane
Head of Strategy & Innovation, SymphonyAI Financial Services
Jason leads strategic innovation across AI-driven financial crime solutions, with deep expertise in transforming compliance operating models through embedded AI and agentic workflows.
While AI capabilities have advanced rapidly, most institutions are constrained by outdated operating models. Fragmented systems, manual interventions, and slow change cycles prevent organizations from fully realizing the value of AI.
The conversation moves beyond “AI as a tool” to AI embedded directly into workflows - automating investigation steps, enriching alerts, and enabling real-time decisioning. This fundamentally changes how compliance work gets done day-to-day, reducing manual effort and increasing consistency.
Traditional models rely on static rules and post-event investigation, resulting in high false positives and delayed responses. Embedded, agentic AI enables earlier detection, continuous learning, and more proactive risk management.
Institutions often:
The discussion highlights why modular, incremental adoption is critical for success.
A recurring theme is the importance of maintaining control. The future is not fully automated compliance, but a balanced model—where AI handles scale and humans provide judgment and oversight.
This is not a theoretical discussion - it’s a practical, candid conversation grounded in real-world challenges facing compliance leaders today.
Watch the full fireside chat on demand now.
Symphony Risk Intelligence
Agentic AI, Data, and Financial Crime Control
Top 10 AML software for banks in 2026
Top 10 Sanctions Screening software for banks in 2026
Learn more about Symphony Risk Intelligence and Always-on Compliance, helping organizations transition towards an intelligence-led compliance model.
Jason has a wealth of experience in senior IT leadership roles over 30 years of working in Financial Services IT where he has built an extensive network both within the global banking and FinTech industries. Jason joined SymphonyAI Financial Services in December 2023 as Head of Strategy and Innovation based in London. Jason was most recently at UBS, where he was Managing Director & Head of Group compliance, Regulatory and Governance (GCRG) Technology, with responsibility for approx. 700 staff, as well as IT strategy, FinTech and delivery of Financial Crime Prevention (FCP), Employee Conduct and non-financial Risk, spanning all of UBS’s businesses. Prior to UBS, Jason spent almost 10 years at Credit Suisse, where he held a number of leadership positions, including Head of Compliance Technology, Head of IT for the Strategic Resolution Unit and a number of positions within Equities and Prime Services technology. Jason was at Bank of America Merrill Lynch for 12 years before Credit Suisse in roles ranging from operations & finance technology to front-office Equity Risk & Prime Services. He started his career as a Developer at Wilco International and ING Barings. Jason holds a Bachelor of Engineering degree in Mechanical Engineering with Business Management from the University of Strathclyde. Jason is married with 2 daughters and lives in Hertfordshire.
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