< Back to Glossary

IT Service Management (ITSM)

What is IT Service Management (ITSM)?

A process-oriented approach to managing and delivering IT services to meet the needs of an organization.

What is an example of IT Service Management (ITSM)?

Implementing ITIL practices to streamline service delivery and improve customer satisfaction.

Latest Insights

Forrester Total Economic Impact™ Driving 204% ROI with SymphonyAI ITSM
 
02.10.2025 Webinar

Forrester Total Economic Impact™: Driving 204% ROI with SymphonyAI ITSM

Enterprise IT Square Icon Svg
What AI adoption in ITSM looks like in 2025
 
01.14.2025 Blog

What AI adoption in ITSM looks like in 2025

Enterprise IT Square Icon Svg
 
12.10.2024 Webinar

How to Use Automation, Workflows, and AI to Power Your Connected World

Enterprise IT Square Icon Svg