Digital Agent

Turn every conversation into an exceptional experience

Resolve issues faster, improve productivity and save costs with the power of AI.

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Digital interface showing an 'Active Requests' list with user names Ryan Sharma and Arohi Ansari, each with a time stamp. A chat screen overlay shows Skylabs digital agent messaging a user named Fredrick Norton, offering help to file tickets or check status, with department options Information Technology and Human Resources. Another chat window from Ryan Sharma, Project Manager, displays a message referencing a knowledge article about Outlook not working.
Screenshot of a Microsoft Teams chat conversation with Skylabs bot showing a user greeting, a prompt to choose a department with buttons for Information Technology, Human Resources, Facilities, Finance and Accounting, Retail Customer, and Safe Workplace, followed by the user's selection of Information Technology and the bot acknowledging it with a thank you message.

Anytime, anywhere availability

Offer an unparalleled level of support with the AI-powered SymphonyAI Digital Agent available 24/7 so employees can access excellent service anytime, anywhere.

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Self-service experience

Deliver employees an engaging self-service experience and empower them to solve problems independently. The SymphonyAI Digital Agent understands the context of user intent and utilizes machine reasoning to determine the best course of action.

Dashboard interface showing user analytics with two line charts depicting daily active users and sessions over time, dropdowns for channel selection and date range, an export button, and cards indicating 96% new users with 207 new users, 4% returning users with 8 users, and 108 misunderstood messages divided into 45% inside flows and 55% outside flows.

Saving millions

By automatically resolving 30 – 40% of service requests, the AI-powered SymphonyAI Digital Agent drives significant cost savings for your organization. Reduce operational expenses, improve efficiency, and achieve better business value by automating routine tasks and freeing up resources.

User interface screen displaying AI Suggestions for a service desk incident with fields for Workgroup (Application Support), Impact (High), Urgency (High), Category (Enduser Apps), and Classification (Software) all set to apply with toggles enabled. A section titled Service Desk Intelligence explains the digital agent predicts various incident attributes using historical data to help focus on high-value tasks and requests feedback to improve AI models. Buttons for Apply and Close are visible.

Improved agent productivity

The SymphonyAI Digital Agent efficiently handles and resolves L1 issues, so your human agents can focus on high-impact work that requires their expertise.

Key Digital Agent capabilities

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Advanced natural language understanding (NLU)

Understand the context of customer queries and extract meaningful information.

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Service desk intelligence

Automatically assign incidents and service request to the right workgroup or agent.

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Live agent transfer

Route users to live analysts for issues that need expert’s intervention.

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Workbench

Streamline your digital agent development process from a single console.

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Conversational studio

Configure and manage SymphonyAI Digital Agent with a no-code approach.

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Multi-channel support

Let your customers engage through the messaging platform of their choice.

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Multi-tenant support

Deploy Digital Agents across the enterprise in any department.

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Integrations

Out of the box integration with Microsoft Teams, Slack, and Jabber.

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Third party API integration

Integrate with any API and automate tasks freeing users to focus on complex tasks.

Features

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24/7 Availability
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Advanced Analytics
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Blue computer window with a white Windows logo and a blue user silhouette overlapping it.
Advanced NLU
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Blue gear with two circular arrows inside, connected by a line to two large circles on opposite sides, with binary code digits.
API Integration
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Blue stylized icon of a smartphone with a warning triangle and two clock icons indicating notifications or alerts.
Auto Resolve
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Icon showing a blue user silhouette on the left, a transparent blue rectangle in the center with a white gear symbol, and three horizontal blue lines on the right, representing API-based discovery or user settings integration.
Conversational Flows
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Blue translucent icon showing a browser window with three circles at the top left, a shield symbol in front on the left, and an outline of a person on the right, representing online security and user protection.
Knowledge Recommendation
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Diagram of a network device with six connected nodes, three above and three below, linked by lines to a central rectangular unit.
Live Agent Transfer
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Blue user silhouette with three check marks on the left and a gear symbol near the head.
Multi-Channel Support
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Blue cloud icon with a magnifying glass overlayed on its lower right area and a small barcode-like pattern in the upper right corner.
Multi-Tenant
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Blue translucent icon showing a browser window with three circles at the top left, a shield symbol in front on the left, and an outline of a person on the right, representing online security and user protection.
Personalization
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Blue icon depicting a web browser window with three horizontal lines representing a list or text and a magnifying glass overlaying the upper right corner, symbolizing search or audit logging.
Question and Answer
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Abstract blue icon showing six connected circles with arrows forming a circular flow between them, representing a lifecycle or continuous process.
Self-service Capability
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Icon of a globe with horizontal and vertical grid lines above two stacked server units, representing a web server or internet hosting.
Service Desk Intelligence
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Icon showing two stacked network servers connected below to three smaller nodes, representing a proxy server setup.
Workbench
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