Scenario:

‍

A large organization with a distributed workforce wants to simplify the process of creating and managing distribution lists for internal communication.

‍

Approach:

‍

• Create a guided conversational flow to capture user inputs for creating or updating Distribution List or the appropriate SR catalog (Part of Summit’s ITSM app) and validate the received information.
• Trigger the API call Automation engine or Summit’s Service Automation module (if purchased) to fulfill the request using the Call API functionality of Digital Agent. (Note: These automation skills are available as out of box functionality if Service Automation is purchased along with Digital Agent).

Scenario:

‍

An organization wants to streamline the process for employees to request IT equipment such as laptops and

‍

Approach:

‍

• Create a guided conversational flow to capture user inputs for requesting the laptop or the appropriate SR catalog (Part of Summit’s ITSM app).
• Validate the submitted input.
• Integrate with Summit or third party ITAM app using Call API functionality to seamlessly track and provision the request needs.

Scenario:

‍

The HR department within an organization aims to enhance user experience by enabling employees to review their leave balance and submit leave requests through a digital agent.

‍

Approach:

‍

• Create guided conversation flows to fetch details on the leave balances, type of leave balances etc.
• Tailor the conversation flows to allow users to submit leave requests.
• Integrate with the organizations HRMS using Call API function to validate users input and access employees leave details and submit leave requests on user’s behalf.