Self-service Capability
Get instant resolution to issues or queries with self service capability.
Overview
Reduce dependency, provide quick resolution, and promotes user satisfaction.
Allow users to independently resolve their queries and tasks with ease. Empowers users to take control of their interactions, saving time and effort while receiving immediate assistance.

Benefits
Availability
Empower customers to get assistance round the clock.
Efficiency
Minimize wait times by offering instant assistance.
Consistency
Ensure that users receive consistent & accurate information.
Empowerment
Make users feel empowered & in control of their interactions.
Use cases
Related resources
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Data sheet
Reimagine employee services with agentic AI
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Blog
What AI adoption in ITSM looks like in 2025
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Analyst report, White paper
2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
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Case study
Maruti Suzuki puts its productivity in top gear with SymphonyAI
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