Advanced Analytics
Keep a complete track of interactions and performance.
Overview
Improved decision making, enhancing over all user experience.
Meticulously tracks conversations, response times, and user satisfaction, facilitating in gaining a deeper understanding of how effectively their digital agents cater to user requirements.

Benefits
Efficiency
Identify inefficiencies & bottlenecks in conversational flows.
Reporting
Focus on the metrics & insights relevant to organizational goals.
Competitive
Enhance competitiveness through superior experiences.
Insightful
Gain insights on efficient resource allocation & cost reduction.
Use cases
Related resources
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White paper
ITSM evolution: AI-powered transformation
Enterprise IT -
Data sheet
Reimagine employee services with agentic AI
Enterprise IT -
Blog
What AI adoption in ITSM looks like in 2025
Enterprise IT -
Analyst report, White paper
2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
Enterprise IT