Scenario:

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An organization aims to enable its digital agent to help employees to get access to their general enquiries such as holiday calendar, leave policy etc., beyond the operational hours of the HR service desk.

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Approach:

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• Launch digital agent on web and collaboration platforms like Teams/Slack/Google Chat for easy employee access.
• Create a knowledge base covering holiday calendar, leave policies, and general HR, Facility, & Information security policies.
• Maintain regular updates of the knowledge base with the latest policies and information.

Scenario:

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An organization aims to enable its digital agent to help employees to get help on their VPN Access outside the regular business hours.

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Approach:

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• Integrate VPN knowledge base for speedy resolution of client-based issues.
• Automate VPN access requests, processing them without human intervention upon necessary approvals.
• Ensure 24/7 availability of the digital agent for real-time incident updates and user assistance.

Scenario:

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An organization aims to enable its digital agent to help employees to get help software installation outside the regular business hours.*This may need additional integrations with the software deployment units etc.,

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Approach:

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• Empower Digital Agent for 24/7 service requests, providing users with self-deployment knowledge for softwares like 7zip.
• Activate deployment APIs through Service or Custom Automation solutions upon approval of service requests.
• Rollout the feature with select internal users, verify, then deploy to all users. Maintain an updated software catalog.