What is Asset Lifecycle Management? The process of managing IT assets from acquisition to disposal. What is an example of Asset Lifecycle Management? Tracking the depreciation of hardware assets over time to inform budgeting and replacement decisions.

What is Availability Management? The process of ensuring that IT services are available when needed by the business. What is an example of Availability Management? Implementing redundancy and failover mechanisms to minimize downtime and maximize service availability.

What is Capacity Management? The process of ensuring that IT resources are adequate to meet current and future needs. What is an example of Capacity Management? Monitoring server performance and resource utilization to proactively identify and address capacity constraints.

What is a Change Advisory Board (CAB)? A group responsible for assessing and approving changes to the IT infrastructure. What is an example of a Change Advisory Board (CAB)? Meeting regularly to review proposed changes and assess their potential impact on services.

What is Change Management? The process of managing changes to the IT infrastructure in a controlled manner to minimize disruption to services. What is an example of Change Management? Implementing a formal approval process for system upgrades to prevent unexpected downtime.

What is a Configuration Item (CI)? Any component of an IT infrastructure that needs to be managed in order to deliver IT services. What is an example of a Configuration Item (CI)? Servers, routers, and software applications are examples of configuration items.

What is a Configuration Management Database (CMDB)? A database that stores information about configuration items and their relationships. What is an example of a Configuration Management Database (CMDB)? Providing a centralized repository for storing configuration data and facilitating impact analysis during changes.

What is Continuous Improvement? The ongoing effort to improve the quality of IT services and processes. What is an example of Continuous Improvement? Implementing feedback mechanisms and conducting regular reviews to identify areas for improvement and implement corrective actions.

What is Incident Management? The process of managing and resolving incidents to restore normal service operation as quickly as possible. What is an example of Incident Management? Using a ticketing system to prioritize and track the resolution of IT issues reported by users.

What is ITIL (Information Technology Infrastructure Library)? A framework of best practices for IT service management. What is an example of ITIL (Information Technology Infrastructure Library)? Adopting ITIL processes such as incident management and change management to improve service quality.