PALO ALTO, Calif. — Feb. 5, 2026 – SymphonyAI, the global leader in Vertical AI platforms, has been honored with the prestigious 2026 CIO CHOICE MEA Trust Seal in the AI-Powered IT Service Management (ITSM) category. The award was presented at the CIO CHOICE MEA 2026 Red Carpet Night in Dubai, in recognition of SymphonyAI’s exceptional innovation and measurable business impact across the Middle East and Africa (MEA).
The CIO CHOICE MEA Trust Seal is a unique distinction, directly endorsed by CIOs and IT decision-makers who rely on these technologies every day. Winners are selected through a voting process guided by a panel of eminent senior technology leaders and validated solely by enterprise CIOs, marking the Trust Seal as a true barometer of ICT brand excellence.
“Being recognized as CIO Choice MEA for AI-Powered ITSM is a tremendous honor,” said Charles Araujo, President of Enterprise IT, SymphonyAI. “This recognition from CIOs and IT decision-makers who work with these technologies every day validates our commitment to delivering AI-powered ITSM and Agentic AI solutions that create real customer value. As organizations across the MEA region move from experimentation to production AI, they need intelligent platforms like SymphonyAI to transform the IT and employee experience.”
CIO CHOICE, curated by CORE Media and marketed by CXO Capital, has a legacy of over 14 years of celebrating innovation, excellence, and service leadership in the ICT domain. The platform’s expansion into the MEA region reflects the area’s rapidly evolving digital landscape shaped by AI-led transformation, cloud-first strategies, and sustainability-driven innovation.
In its inaugural MEA edition, SymphonyAI emerged as one of seven distinguished winners, alongside forward-thinking brands such as EI-Technologies MENA, Karnival, Perpetuuiti, Infoqort, IceWarp, and ICD InfoSec. The judging panel included 10 renowned CIOs and digital leaders representing major enterprises across the region.
“CIO CHOICE MEA recognizes trusted ICT brands based on the expressed preferences and experiences of CIOs and digital leaders, enabling collaboration and supporting the region’s rapid transformation,” said Anoop Mathur, Founder of CORE Media.
This recognition strengthens SymphonyAI’s commitment to advancing operational excellence and innovation throughout the MEA region, empowering organizations with enterprise-ready AI solutions that deliver tangible business results.
About SymphonyAI
SymphonyAI delivers vertical AI platforms that automate real business operations — from retail merchandising and financial crime prevention to predictive equipment maintenance and IT service management. Trusted by more than 2,000 enterprises worldwide, our AI platforms are pre-trained on industry ontologies and workflows and can reason, decide, and act inside business operations at scale. This enables deployment and real outcomes in weeks — including up to $200M in incremental retail profit, ~70% reduction in banking false positives, and 20% lower manufacturing downtime. Learn more at www.symphonyai.com.
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