SymphonyAI Support
Support services
- 24/7 customer portal and knowledge base
- Email/phone technical support
- Best practice migrations and upgrades
- Application training for users and developers
- System performance validation and audits
- Regular data loads and data management
- Application licensing
- Optional on-site technical support
- Extended hours support
- Optional managed services
Customer portal
Request a customer portal login
To login to the portal for the first time, you will need a Customer Portal ID. Email our customer support team with the following information: your name; company name; phone number; products you are using, including version and platform.
Lifetime support policy
We provide guaranteed support over the lifetime of your engagement, with structured yet flexible support offerings to secure and maximize your investment in your company’s future. We will enable you to anticipate and control your upgrade path to suit your growth strategies. Download our flexible and easy to follow Lifetime Support Policy to learn more:
- Lifetime Support Policy – English (September 2020)
- Lifetime Support Policy – French (September 2020)
- Lifetime Support Policy – German (September 2020)
Contact support
- Email support
- Australia: 1800 223 444
- France: +33 1 46 48 28 00
- Germany: +49 221 48556 200
- New Zealand: 0800 446 179
- US: +1 877 925 3282 (Option 9)
Support services
- 24/7 customer portal and knowledge base
- Email/phone technical support
- Best practice migrations and upgrades
- Application training for users and developers
- System performance validation and audits
- Regular data loads and data management
- Application licensing
- Optional on-site technical support
- Extended hours support
- Optional managed services
Customer portal
Request a customer portal login
To login to the portal for the first time, you will need a Customer Portal ID. Email our customer support team with the following information: your name; company name; phone number; products you are using, including version and platform.
Lifetime support policy
We provide guaranteed support over the lifetime of your engagement, with structured yet flexible support offerings to secure and maximize your investment in your company’s future. We will enable you to anticipate and control your upgrade path to suit your growth strategies. Download our flexible and easy to follow Lifetime Support Policy to learn more:
- Lifetime Support Policy – English (September 2020)
- Lifetime Support Policy – French (September 2020)
- Lifetime Support Policy – German (September 2020)
Contact support
- Email support
- Australia: 1800 223 444
- France: +33 1 46 48 28 00
- Germany: +49 221 48556 200
- New Zealand: 0800 446 179
- US: +1 877 925 3282 (Option 9)