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about the author

Charles Araujo

Vice President, Innovation and Product Strategy

Leveraging a three-decade career spanning IT leadership, digital transformation, and as an industry analyst, Charles Araujo serves as VP of Innovation and Product Strategy, driving enterprise-focused product innovation and strategic transformation. His unique perspective combines deep enterprise technology expertise with a profound understanding of CIO challenges and opportunities.

 

Resources by Charles Araujo

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6.20.2025 Blog

Rethinking service management: how AI is driving the next ITSM evolution

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5.20.2025 Blog

ITSM virtual agents explained

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5.13.2025 Blog

AI chatbots for ITSM explained

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5.8.2025 Blog

ITSM chatbots explained

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5.6.2025 Blog

Agentic AI’s enterprise secret sauce

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4.15.2025 Blog

Why agentic AI is the killer app for employee productivity

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