Warehouse & Order Management

One order system. Every channel. Every logistics path.

Automated order execution from stores to distribution centers to vendors, across on-DC stock, cross-dock, direct delivery, and multi-echelon distribution.

Every logistics flow on one platform

On-DC stock, cross-dock, direct vendor delivery, multi-echelon distribution (national DC, regional DC, customer DC, dark stores): each flow has its own rules, lead times, and constraints. One order management system handles all of them. Your team configures flows by supplier, category, and channel instead of managing separate processes for each.

Orders that execute across store and e-commerce

Store replenishment, e-commerce fulfillment, and wholesale orders coordinate on the same platform. Promotional stock, daily-priced fresh products, and regular replenishment each follow the right path automatically. When a store order and an e-commerce order compete for the same inventory, the system resolves it before it becomes a shortage.

Supplier coordination built into the order lifecycle

Supplier order creation, confirmation, delivery tracking, and invoice reconciliation happen on one system. Suppliers see their orders in real time, confirm quantities and delivery dates, and flag substitutions before shipment.

Real outcomes, proven in production

6% fewer shortages, 1.5% better inventory, 0.5% more sales

Mercator Slovenia, across 370+ supermarkets and 27 hypermarkets after deploying the integrated supply chain suite including order management and warehouse operations

7 special operation types managed on one system

Pushed, local partial, local total, open orders, committed, mix, and mixed local promotions—each generating orders that flow automatically to the right warehouses and stores.

Full purchasing lifecycle on one platform

Supplier order creation through delivery tracking, clearance, and invoice reconciliation—with a dedicated workflow for daily-priced fresh products including automated price comparison.

Commonly asked questions about retail order management software

What logistics flows does retail order management cover?
A complete retail order management system handles on-DC stock (standard warehouse-to-store flow), cross-dock (goods pass through the DC without storage), direct vendor delivery (supplier ships directly to store), and multi-echelon distribution (inventory moves through multiple DC tiers: national, regional, customer-level, and dark stores for e-commerce). Each flow has different lead times, cost structures, and supplier coordination requirements. Managing all of them on one platform eliminates the manual coordination and custom integrations that break when you add channels.
Store replenishment, e-commerce fulfillment, and wholesale orders are managed on the same platform. The system routes each order through the appropriate logistics flow based on supplier, category, and fulfillment channel. Promotional orders, seasonal allocation, and daily-priced fresh products each follow configured paths. Inventory conflicts across channels are resolved at the order level.
Multi-echelon distribution means inventory moves through multiple warehouse tiers before reaching the store or customer. A national DC feeds regional DCs, which feed store-level distribution or dark stores for last-mile e-commerce. Managing this across a single system means inventory positioning decisions account for the full network, reducing transit time and carrying costs at each tier.
Yes. Order management layers on top of existing warehouse management and ERP systems through standard data feeds and APIs. There is no requirement to replace your WMS. Retailers run automated order execution alongside their current infrastructure.

Every channel. Every flow. One system to run them.