Artificial intelligence

SymphonyAI Summit named to the ‘cool vendors in IT operations management, 2015’ report by Gartner


Vendors selected for the ‘Cool Vendor’ report are innovative, impactful and intriguing


Bangalore, May 18, 2015:Symphony SUMMIT, a leading Cloud-based IT Operations Management solutions provider, is proud to announce that its flagship product ‘SUMMIT’ has been evaluated by Gartner in their latest report on ‘Cool Vendors in IT Operations Management for 2015’by Tapati Bandopadhyay & Vivek Bhalla of Gartner, Inc.

“This is a unique honour to be recognized by Gartner and we feel it is a testimony to SUMMIT’s growing strengths as a disruptive product in the ITOM space” says Satyen Vyas, President & CEO, Symphony SUMMIT. “We strongly believe that this recognition is a validation of our product’s innovative & integrated solution which addresses the key challenges of today’s I&O leaders in reducing the complexity of their infrastructure technology management”.

Every year Gartner identifies a few Cool Vendors in key technology areas and publishes a series of research reports evaluating these innovative vendors and their products and services. This year’s report includes vendors like SymphonyAI Summit who offer simplistic and innovative ways to tackle the complexity of IT Operations.

Gartner’s report points out that “For I&O leaders, the complexity of the tools that are supposed to simplify infrastructure technology management is becoming a bigger challenge than the problems the tools were intended to solve. Cool Vendors analyzed in this report provide simplistic and innovative ways to tackle the complexity”

SymphonyAI Summit 5.0 leverages features based on the latest technology trends like Analytics & Intelligence, Mobility and Social & Gamification. “SymphonyAI Summit provides innovative features such as Gamification and Operational Intelligence that leverages our cognitive features that help I&O leaders build a customer centric approach. Apart from the core Service Management, Asset Management and Monitoring capabilities, SymphonyAI Summit also addresses the People Management and Project Management needs of the I&O leaders making it a much more comprehensive solution than any other in the market today. We have also strived to keep the overall UI simple, easy and intuitive to provide a much better user experience” says Vijaya Shanker, Sr. Vice President & CTO, Symphony SUMMIT.

The latest version SymphonyAI Summit v5.0 is ITIL 2011 certified and comes with a completely revamped and radically new and stylish User Interface, built on the latest HTML5 technology. All solutions from the SymphonyAI Summit platform are offered as ‘on-cloud’ based or ‘on-premises’ subscription based license as well as on a perpetual licensing model.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Symphony SUMMIT, backed by the $2.5Bn Symphony Technology Group, is a leading provider of a private and public cloud based IT Operations Management Solution to enterprises and service providers. Its flagship product – ‘SUMMIT’, is an advanced ITIL 2011 Certified solution that unifies key applications across Service Management, Asset Management, IT Operations Managementsand Project Management in one single easy to use platform.

For further information contact:

Kaushik Krishnan,
Director – Business Development