Press release

SymphonyAI Summit is recognized as a 2022 Gartner® Peer Insights customers’ choice for IT service management tools for the fourth consecutive year


The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing, and/or Using the Product or Service

PALO ALTO, Calif., April 18, 2022 –

SymphonyAI Summit, a leading provider of IT service management tools (ITSM), is excited to share it was named a Customers’ Choice in the March 2022 Gartner Peer Insights’ Voice of the Customer’: IT Service Management Tools for the fourth time. SymphonyAI Summit was also recognized as a Customers’ Choice in the company size segment under the categories large enterprise and midsize enterprise and as Services Customers’ Choice in the industry segment.

“Being recognized as a 2022 Customers’ Choice for ITSM tools highlights our commitment to customers to deliver higher enterprise productivity,” said Satyen Vyas, CEO of SymphonyAI Summit. “We continue to innovate and advance enterprise AI in ITSM, and we’re grateful for the feedback we can draw from Gartner Peer Insights.”

SymphonyAI Summit offers a single, centralized, self-service portal for all service requests. IT, HR, admin, facilities, and other functions across an organization can use a single service portal for requestors. Through AI-driven knowledge intelligence, SymphonyAI Summit’s tools are designed to understand the context of an issue, automatically resolve incidents, and service requests. A 24/7 service desk experience supports a conversational interface using natural language through webchat, Microsoft Teams, Slack, and Jabber.

About Gartner Peer Insights

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit

Gartner Peer Insights’ Voice of the Customer’: IT Service Management Tools, Peer Contributors, March 29, 2022. No Voice of the Customer report published in 2020.

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