SymphonyAI Apex 2.0
Intelligent ITSM. Built for Intelligent Enterprises
SymphonyAI Apex 2.0 redefines what enterprise IT service management can be. Built with AI, automation, and seamless integration at its core, Apex 2.0 empowers you to deliver faster, smarter, and more cost-effective services that align with business priorities.
Step into the Apex 2.0 to experience Enterprise Service Management with Built-in Intelligence. Transform the Way You Work — Upgrade to Apex 2.0
Redefining Enterprise ITSM
Apex 2.0 is a modern, AI-powered ITSM platform engineered for the enterprise of today—one that demands agility, insight, and measurable outcomes. With Apex 2.0, you can simplify operations, elevate user experience, and turn service management into a true driver of digital transformation.
Upgrade to Apex 2.0
Experience the power of intelligent service management—faster, simpler, and smarter than ever before. Unlock unparalleled performance and innovative features designed to elevate your workflow. Our guided upgrade path ensures a smooth transition from Summit to the next generation Apex 2.0.
Key Capabilities
Everything you need to deliver faster, smarter, and more cost-effective IT services
AI Agent & Insights
Empower end-users and analysts with an intelligent agent that enhances user experience
- Context-aware assistance
- Real-time Analytics & Recommendations
- Generate Insights and Summaries
Reports and Dashboard
Create and view dynamic, data-rich reports that transform raw data into meaningful insights
- Visibility into utilization
- Refreshed dashboards with intuitive UI
- Better forecasting and trend analysis
Modern User Interface
Experience a intuitive workspace designed to improve navigation and boost productivity
- Experience new look of the product
- Sleek UI and organized navigation
- Access to modules made seamless
Service Automation
Streamline repetitive tasks, automate approvals and ensure faster service delivery
- Enhancing orchestration across core modules
- Streamline Workflows
- Enabling fast paced IT Operations
Integration Hub
Connect effortlessly with your enterprise ecosystem through prebuilt integrations
- Flexible and Secure to connect
- Improved user adoption rates
- Build enterprise workflows
Asset Management
Gain full control of your asset lifecycle with enterprise-ready Asset Management
- Seamless hardware & software integration
- Hierarchical location tracking
- Physical-verification workflows
Apex 2.0 at Glance
Reimagined from AI-driven insights and predictive SLAs to unified dashboards and low-code automation. Designed to empower IT teams with smarter workflows, faster actions, and measurable impact across every service.
Built-in AI
Apex 2.0 brings intelligence directly into your ITSM workflows with Built-in AI, helping IT teams move from reactive operations to proactive, data-driven service excellence. Embedded within every core ITSM module, this AI empowers analysts and end users to make smarter decisions, resolve issues faster, and anticipate risks before they escalate.
Context-aware AI Agents support for both users and agents
Predictive intelligence and smart routing for proactive issue resolution
Actionable insights that improve service quality and decision-making
Modern User Interface
The redesigned UI in Apex 2.0 offers a seamless, engaging experience across Knowledge, Change, Service Request, and Incident modules. Enhanced navigation, progressive disclosure, and modern design elements reduce cognitive load and make daily tasks simpler. The result: a more productive, satisfying, and human-centered ITSM experience.
Display relevant information contextually to reduce clutter and cognitive load
A visually cohesive experience across all the products within the Apex 2.0
Focus on usability and user satisfaction to support both analysts and end users
SLA Dashboard
The enhanced analyst dashboard gives IT teams a smarter, more efficient workspace. With intuitive navigation and real-time visibility, analysts can monitor SLAs, identify potential breaches early, and ensure faster issue resolution. This upgrade delivers proactive service assurance and stronger operational control.
Track service level compliance across incidents, requests, and changes instantly
Centralized view with intuitive navigation for faster decision-making and issue resolution
Helps IT teams maintain high service quality and operational control
Apex 2.0 introduces a focused, intelligent architecture that transforms service management into a proactive, insight-led experience.
By combining automation, analytics, and AI, it simplifies workflows, enhances visibility, and empowers teams to act faster with confidence.
| Focus Area | Summit | Apex 1.0 | Apex 2.0 |
|---|---|---|---|
| Legacy UI | User Interface | Modern and refreshed UI enhances user experience | Modern and refreshed UI enhances user experience |
| Built in Conversational AI Agents | Script-based chatbots | Non-agentic AI copilot | Built-in Conversational AI Agents with various use-cases are available on Apex 2.0 |
| Robust reporting platform | Izenda Reporting Framework has limited flexibility | Dev Express | Apache Super Set that supports Rich Visualization and Customization |
| In-app Integration Hub with 1000+ connectors | In-app Integration is not available on Summit | In-App Integration Hub is not available on Apex 1.0 | In App Integration Hub that allows instant connection with 1000+ Apps |
| Service Automation | Transaction-based add-on is not available | Transaction-based add-on is not available in Apex 1.0 | In-App Service Automation platform for Low code Automation engine |
Explore Apex 2.0 Feature Set
A unified suite of intelligent, automation-driven capabilities designed to streamline IT operations, boost productivity, and deliver real-time insights across the service landscape.
- Multi Language Support
- Location Based Mapping
- Authentication Configuration
- Resigned Approver List
- Import Users from AD
- Periodic Surveys
- Currency Configuration
- WCAG / HIPPA / VAPT / GDPR
- Skills Category
- Core Competency
- Gamification
- Password Management
- Social Watch
- Digital Signature
- Shift Management
- Archival
- Multi Language Support
- Location Based Mapping
- Rich Form Library
- Responsive Forms
- Workflows with enhanced functions
- Dynamic checklist configuration
- Robust Service Portal Designer
- PDF Content Designer
- Multi Language Support
- Location Based Mapping
- Define Templates
- Define Categories / Fields
- Canned Responses
- Effort Logging
- Advanced Automated Routing
- Copy and Convert to SR
- Export to PDF
- Evaluation
- E-Signature of Catalog Approver
- Avail Catalogs in My Entitlements
- Add items to Cart
- Import Excel to Create SR
- List page Indicators
- Catalog Config and Management
- Catalog Package
- Enable Reauthentication
- Enable Service Validity / Re-occurring
- Multi Language Support
- Location Based Mapping
- Link CIs / Change Calendar
- Manage the Defect & CR dependency
- Create recurring CRs
- Import & Edit Templates
- Copy Record and Export to PDF
- Operational and Business Risk
- Change Manager and Remap Approver
- Configure and Schedule CAB Meeting
- Configure RCA
- Preconfigured PM Workflow
- 5 Why and Fishbone RCA Analysis
- Auto Creation of PR
- Add KR to Service Catalog
- Configure, Capture, Publish Articles
- Feedback of Articles
- Most Viewed / Rated KAs with Rating
Summit to Apex 2.0
Apex 1.0 to Apex 2.0
Why You Should Upgrade to Apex 2.0
AI-First Approach
Predictive analytics and intelligent automation built into every workflow
Future Ready Platform
Built for scalability and intelligent service operations
Proven Results
85% faster resolution times and 70% reduction in manual effort
Apex 2.0 Upgrade FAQ
Apex 2.0 offers a wide range of strategic enhancements that elevate the platform’s value. Key improvements include built-in AI, advanced automation, agentic AI support for analysts and end-users, better integration capabilities, faster performance, modern UI/UX, increased workflow efficiency, enhanced reporting tools, and stronger security frameworks—helping you operate smarter and scale effortlessly.