Palo Alto, Calif. – Aug. 28, 2025 – As enterprises face mounting pressure to modernize IT operations while embracing AI-driven innovation, SymphonyAI is strengthening its leadership bench. Charles Araujo, a longtime advocate for IT leaders and digital transformation, has been elevated to President of the Enterprise IT Division to guide customers through this pivotal moment.
“Charles has already been a driving force in our success, and his elevation to President of the Enterprise IT Division reflects both his impact and our confidence in his leadership,” said Sanjay Dhawan, CEO at SymphonyAI. “He combines deep industry knowledge with the ability to translate technology into tangible value for our customers.”
“I’m honored to step into this role at such an exciting time for SymphonyAI and our customers,” said Charles Araujo, President of Enterprise IT at SymphonyAI. “Enterprise IT leaders are navigating unprecedented change, and I’m committed to ensuring SymphonyAI delivers the AI-driven solutions that help them meet today’s challenges while preparing for the future.”
About Charles Araujo
- Distinguished Analyst & Influencer: Widely cited in outlets such as CIO, Time, InformationWeek, Computerworld, USA Today, and Forbes. Publisher and principal analyst of The DX Report.
- Founder & Thought Leader: Founder of The DX Institute and co-founder of The MAPS Institute.
- Innovator & Advisor: Former principal analyst at Intellyx, strategic advisor at Waterloo Data, and VP of consulting services at The Access Group. Past president and board member of itSMF USA.
- Author & Speaker: Author of three books on IT leadership and a sought-after keynote speaker.
- Enterprise Strategist: A leading voice on the role of AI and digital transformation in service management and IT operations.
What This Means for SymphonyAI
Under Araujo’s leadership, SymphonyAI’s Enterprise IT Division will expand its role as a trusted partner to IT leaders, delivering solutions that bring immediate value while positioning enterprises for long-term transformation.
About SymphonyAI
SymphonyAI builds vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.
Learn more at www.symphonyai.com
