Financial Services
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Generative AI has captured the imagination of the financial world - but as institutions move beyond experimentation toward implementation, one question looms large: how do we embed this powerful technology into our financial crime compliance frameworks responsibly?
As SymphonyAI’s financial crime and sanctions subject matter expert, I explored this question during a recent episode of the Hype vs. Reality digital fireside series. Hosted by World Salon in collaboration with Columbia University’s Global Dialogue, the episode - titled “What LLMs really mean for the future of finance” – brought together thought leaders for a grounded conversation on how large language models (LLMs) are reshaping risk, regulation, and opportunity in financial services.
With over 25 years of experience in financial crime policy and enforcement, I shared a pragmatic, experience-based roadmap for how institutions can harness generative AI while maintaining compliance and mitigating risk.
I was clear: AI adoption in financial crime compliance starts with strong governance.
“Most institutions now have AI risk committees,” I explained, “but that’s only part of the equation.” True governance means defining clear roles and responsibilities for everyone involved - internally and externally - so it’s obvious who is accountable at every step. And all of this needs to be in writing.
“It sounds basic,” I added, “but documented policies and procedures are absolutely critical.”
For regulators and internal stakeholders alike, transparency is everything.
Institutions should be able to share clear responsible AI documentation covering:
It’s not just about what the AI does; it’s about how it does it, how it's monitored, and how it can be explained. This level of preparedness can build confidence with regulators and provide a safety net for organizations.
One of my most important points was around regulatory engagement. While some jurisdictions are taking early action on AI oversight, there’s still a lot of variation and uncertainty.
There’s nothing at the federal level in the U.S. yet, but some states have started legislating around bias in AI. That’s why it’s so important to engage early and often with your regulators.
Being proactive helps institutions stay ahead and gives them a voice in shaping future rules in a way that supports innovation rather than constraining it.
Data quality, lineage, and reliability form the backbone of any AI-driven AML system. But it’s not just about clean data. I warned that “You need to understand your data and continuously test for bias.”
With legislation around AI fairness growing, especially in the U.S., financial institutions must demonstrate that their models are both effective and equitable. That means strong data management processes and ongoing audits are non-negotiable.
‘Explainability’ might feel like a buzzword, but it’s rapidly becoming a core requirement and I emphasized the need for full visibility into how models work:
As I said during the conversation, “If you can’t explain it to a regulator, you probably shouldn’t be using it.”
While AI can drive efficiency, there is huge importance in keeping humans in the loop. There has to be a balance, especially in high-risk use cases.
I also advocated for piloting AI in controlled, sandbox environments where systems can be tested and refined before broader deployment. These safe spaces are ideal for identifying control issues, gaps, and unintended risks early.
Finally, I called out the importance of strong vendor relationships. Ask how transparent they are. Are they committed to responsible AI? Are they with you for the full lifecycle of the solution?
Vendors should be part of the conversation. Not just selling a tool, but helping institutions communicate with stakeholders, refine their strategies, and evolve their governance practices. Our financial crime prevention AI checklist can help with this.
AI isn’t just transforming how financial crime compliance works; it’s reshaping what it means to be responsible, accountable, and transparent in an increasingly automated world.
My message was clear: institutions that combine strong governance with thoughtful implementation and proactive engagement will be the ones who benefit most from the AI revolution without getting caught off guard by evolving risks and regulations.
As I summed it up, “There are so many use cases for generative AI. Just be clear about how you use it, the benefits and the risks and how you manage them. That’s how we shape regulation that works for the industry, not against it.”
At SymphonyAI, that’s exactly the approach we champion: smart, ethical innovation - built on trust, transparency, and collaboration.
Watch the full speech here.
Elizabeth Callan is a recognized leader and innovator in the fightagainst money laundering and financial crime with 25 years of experience acrossintelligence, law enforcement, and the private sector. At SymphonyAI, she is atthe forefront of redefining the future of financial crime compliance and riskmanagement. She drives strategy and innovation, developing groundbreakingAI-led, intelligence-driven solutions that are transforming how globalinstitutions detect, disrupt, and prevent money laundering, sanctions evasion,and other sophisticated financial crimes. Her work is helping to shift theindustry approach from reactive, technical compliance to proactive, risk -aligned, and highly effective risk management. Prior to SymphonyAI, Elizabethserved in the U.S. intelligence and law enforcement communities. As a SeniorIntelligence Analyst at the Central Intelligence Agency and the U.S. Departmentof the Treasury, she shaped high-impact U.S. policy and enforcement actions —including Section 311 designations — while directly advising senior officialsacross the USG, including at OFAC and FinCEN, on critical threats and nationalsecurity strategies. She also served as Intelligence Liaison and Senior Advisorto the DEA’s Special Operations Division, where she led complex, large-scalemoney laundering investigations, enhanced intelligence collection efforts,trained law enforcement agents and analysts, and forged strong internationalpartnerships. In the private sector, Elizabeth has held leadership roles in financialinstitutions and consulting firms, where she built and managed investigationsteams, designed robust AML and sanctions programs, and developed riskmanagement strategies for complex products and services. A recognized subjectmatter expert, Elizabeth teaches AML and sanctions courses at the universitylevel. She holds a master's degree in economics and analytics and ACAMS’Advanced Certification in Financial Crimes Investigations (CAMS-FCI).