CASE MANAGEMENT
Enterprise case management, powered by AI
Centralize investigations across all risk domains and achieve higher quality investigations in a fraction of the time
Industry-leading case management software
Consolidate your enterprise-wide risk and compliance tech infrastructure with a single platform and arm investigators with a truly holistic view of customer behavior. Accelerate investigations and drive consistently high standards with an AI assistant that sources, analyzes and summarizes data in seconds.
Challenge
Retrieving siloed data across disconnected systems can take investigators hours just to understand why an alert was raised, let alone determine if it’s criminal activity. Without a holistic view across all risk domains, teams operating in siloes never see the full picture, leading to mistakes and missed opportunities.
Inefficient workflows requiring manual data collection, analysis, and reporting lead to inconsistent L1 investigations, causing frustration and a duplication of efforts. With rising alerts, resources are stretched thin and real crime is going unnoticed.
How we help
Deep domain knowledge
SymphonyAI has more than 25 years’ experience developing market leading case management solutions for the world’s largest financial institutions.
Fully integrated end-to-end detection and investigation
Our solutions cover the complete customer lifecycle and provide fully accessible data integration across your entire compliance ecosystem.
AI-powered innovation
We combine predictive and generative AI with supervised and unsupervised machine learning to transform detection and investigation capabilities.
Enterprise-wide applications
Tear down silos with complete case management solutions that easily scale to enterprise level, connecting business units and fragmented data across your organization.
Case management solution
A next generation case management system that’s 100% compatible with any third-party detection system. Consolidate your enterprise-wide risk and compliance tech stack with a single platform that gives investigators a holistic view of customer behavior.
- Accelerate investigations with Sensa Copilot, a generative AI investigative assistant
- Centralize disconnected data and connect siloed teams
- Improve investigator consistency with personalized Action Lists
- Configure flexible disclosure frameworks
- Manage operational performance with ease
A next generation case management system that’s 100% compatible with any third-party detection system. Consolidate your enterprise-wide risk and compliance tech stack with a single platform that gives investigators a holistic view of customer behavior.
- Accelerate investigations with Sensa Copilot, a generative AI investigative assistant
- Centralize disconnected data and connect siloed teams
- Improve investigator consistency with personalized Action Lists
- Configure flexible disclosure frameworks
- Manage operational performance with ease
Customer success
EUROPEAN BANK
Leading European bank saves €3.5m per year
A European bank with operations across the continent was looking for a highly scalable case manager that could deal with the increasing complexities of global operations and help investigators navigate compliance requirements more efficiently.
Sensa Investigation Hub was chosen for its ability to connect and consolidate risk and compliance tech infrastructure to provide a single, subject-centric view for financial crime investigations. Sensa Copilot proved to be an invaluable AI assistant, helping investigators save time and improving investigation quality.
CECABANK
Cecabank transforms efficiency with fully integrated solution
Cecabank wanted a next generation solution that combined transaction monitoring, sanctions screening, and customer due diligence. Critically, it had to meet both retail and wholesale banking requirements.
SymphonyAI rose to the challenge, significantly reducing the time and cost of investigations without sacrificing coverage.
Industry awards
Case management benefits
Arm investigators with Sensa Copilot, a generative AI assistant that can source, analyze, and summarize data for faster, more effective investigations. From instant investigation summaries, to curated web searches, and detailed report narratives, Sensa Copilot helps every step of the way.
Stay ahead of ever-changing regulations and demonstrate enhanced compliance with easily auditable workflows, transparent models, and automated regulatory reporting.
Easily adjust ultimate beneficial owner (UBO) thresholds to quickly align with evolving regulatory mandates and your risk appetite.
Optimize the efficiency of investigations by presenting investigators with all the context and information they need to make fast, confident decisions. With no need for tedious manual data collection, alerts are processed in a fraction of the time, and nothing is overlooked.
Champion a truly cohesive approach to your AML strategy with a single, enterprise-wide deployment supporting multiple lines of business across even the most complex organizational structures
End-to-end financial crime prevention
The power of connected detection
SymphonyAI offers end-to-end financial crime detection covering every aspect of anti-money laundering and fraud prevention.
Market leading as individual solutions, unstoppable as a fully integrated FinCrime ecosystem.
Adapt to risk wherever it emerges
Expose new financial crime typologies across risk domains with connected detection that shows where the risk is coming from and how to counteract it. Update rules and AI models in-house to always stay one step ahead.
Connect. Detect. Adapt.
Connect fragmented data and siloed teams to transform investigations
A single-subject view across all risk domains enables investigators to assess risk faster and smarter.
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