The Results show SymphonyAI ITSM is designed for business impact
Key findings:
According to the Forrester Total Economic Impact™ study, SymphonyAI ITSM delivers 204% ROI, leveraging advanced AI capabilities such as predictive analytics, machine learning, and natural language processing (NLP) to automate workflows, enhance employee productivity, and reduce IT operations complexity and cost.
Three main impact areas:
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Improved automation
- 75% reduction in average ticket handling time (AHT)
- Uses generative AI and automated workflows
- Automation of service requests/incidents using Service Automation
- Streamlined workflows for increased business value
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Significant cost savings
- $3.2M Net Present Value
- AI and automation, self-service capabilities, and low-code/no-code platform help reduce maintenance efforts and overall licensing costs
- Results in net present value exceeding $3 million
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Increased employee productivity
- 60% improvement thanks to AI and automation, self-service capabilities, and low-code/no-code platform
- Reduces repetitive, low-value tasks
- Allows employees time for creativity and fresh insights
- Reflects in improved organizational contributions
Additional benefits:
- Payback in less than 6 months
- 204% ROI
- Key driving factors: AI and automation, self-service capabilities, and low-code/no-code platform