Observability, Service Management, and Workflow Automation

This on-demand webinar is essential viewing for IT leaders and professionals looking to elevate their approach to service management and operations. Led by industry experts Charles Araujo and Helen May, the discussion reveals how connecting observability tools with IT service management (ITSM) can dramatically improve operational efficiency, reduce incident response times, and enhance overall service reliability. Unlike typical tech webinars, this conversation skips slides and sales pitches, offering instead a candid, practical look at how observability goes beyond traditional monitoring. Araujo and May explain how it can provide deep, contextual insights into systems, allowing teams to preemptively address issues and improve user satisfaction.

The speakers emphasize the transformative impact of observability, particularly in its ability to integrate with ITSM tools to enable real-time, data-driven automation. They share actionable advice on how teams can reduce noise from “alert storms,” automate incident triage, and break down operational silos to foster more effective cross-team collaboration. By capturing richer insights and leveraging automation, organizations can shift from reactive to proactive management, driving more agile, customer-centered operations. This webinar offers valuable strategies for any IT professional ready to redefine their approach to observability, service management, and workflow automation.

Speakers:
– Charles Araujo, Global Head of Strategy, Enterprise IT, SymphonyAI
– Helen May, Senior Solutions Consultant at SymphonyAI