How to Turn ITSM Risks into Growth Opportunities in 2026

Unlock the insights from 17 ITSM experts and transform risks into business growth

The IT service management (ITSM) landscape is evolving faster than ever. With AI-driven technologies reshaping IT operations, services, and user experiences, IT leaders face a dual challenge: maximizing opportunities while mitigating risks.

While AI adoption promises efficiency and innovation, ITSM risks both AI-related and traditional cannot be ignored. From people and processes to technology and value, every aspect of ITSM carries potential pitfalls that could impact business outcomes in 2026. But what if those risks could instead become strategic growth opportunities for your organization?

We asked 17 globally recognized ITSM authorities a critical question:

“What’s one risk ITSM leaders are underestimating going into 2026?”

Their insights go beyond theory they offer practical actions to address risks and position your IT organization for measurable growth in 2026. This crowdsourced white paper is your guide to understanding and leveraging these emerging ITSM risks.

What you will learn

Our contributors’ responses have been categorized into four key areas:

1. People – Navigating workforce changes, skills gaps, and team alignment in an AI-powered IT environment.
2. Processes – Ensuring ITSM processes remain agile, resilient, and aligned with business goals.
3. Technology – Leveraging AI and other emerging technologies to optimize IT service delivery and support.
4. Value – Measuring and communicating ITSM’s impact on business outcomes, ROI, and strategic growth.

Every insight in this paper is practical, actionable, and grounded in real-world ITSM experience, providing you with a roadmap to turn potential risks into growth opportunities.

Why download this White Paper?

• Gain exclusive perspectives from 17 ITSM thought leaders on risks and opportunities for 2026.
• Discover actionable strategies to mitigate ITSM risks before they impact on your business.
• Learn how to harness AI-powered workflows to drive efficiency, service excellence, and measurable value.
• Stay ahead of the curve in ITSM trends and make data-driven, future-ready decisions for your organization.

Who should read?

• CIOs, IT Directors, and ITSM Leaders seeking actionable insights for 2026.
• IT Operations and Service Desk Managers looking to optimize processes and workflows.
• Business Leaders and Decision Makers who want to turn ITSM challenges into strategic growth.

Don’t let ITSM risks hold you back in 2026

Transform uncertainty into opportunity. Download the crowdsourced white paper today and discover how top ITSM experts recommend turning risks into measurable growth.