The Current State of AI Adoption in Service Management

AI’s integration into ITSM brings about a paradigm shift, making IT services more efficient, proactive, and user-centric. It empowers IT teams to deliver high-quality services, reduce operational costs, and adapt to the ever-evolving technological landscape. Learn more about it with SymphonyAI’s on-demand webinars.

“The Current State of AI Adoption in Service Management and Practical Guidance for Organizations and Leaders.”

In this edition, we are diving deep into the world of AI adoption in service management, with our industry expert, Stephen Mann. A study by McKinsey Research estimates that generative AI could add between $2.6 and $4.4 trillion dollars of value annually. By 2025, Gartner predicts that 80% of conversational AI offerings will incorporate generative AI, which is a significant jump from just 20% in 2023.

Know the factors that are preventing companies from adopting AI in ITSM. Receive insights into the “basic” generative AI use cases that organizations should consider testing.

Speakers:

• Stephen Mann, Principal Analyst and Content Director at ITSM.tools
• Jason Yeary, Sr. Solutions Consultant, SymphonyAI