Role Templates

Scenario:  

An organization faces challenges and timely approvals of the service requests resulting in chaos and user dissatisfaction.

Approach:  

• Identify the screens required for approvers to grant approvals. 
• Establish the approver role and associate the needed screens through a role template. 
• Grant user profiles access to the approver role within the profile management system.

Scenario:  

An organization lacks an effective access control system for managing incidents. There is a need to restrict end users to their own incidents and grant analysts access to workgroup-specific records. 

Approach:  

• Identity the screens, table and actions for the end users and analysts.  
• Define the end user and analyst role template map the actions, screens, and tables to via the role template.  
• The role template restricts the access specific to their roles. 

Scenario:  

A multi-tenant organization wants to restrict the access to users specific to the tenants. (e.g., IT & HR Tenant) 

Approach:  

• Create roles specific to the roles and responsibilities of users for each tenant.  
• Create role templates specific to the IT and the HR Tenant.  
• Provide access to the users for the specific role templates from user access management.