Deliver responsive, effective, and efficient ITSM/ESM capabilities with a lightweight architecture to roll out new services and resolve service requests up to 50% faster using generative AI.
The central console for IT service management and asset management. The Design Studio designers bring a whole new world of no-code/ low-code customization to SymphonyAI applications. Robust yet easy to use designer tools for forms, notifications, workflows, business rules, and SLAs make automating tasks and workflow a snap.
Deliver exceptional service with enterprise grade ITSM application. A no-code/ low-code approach coupled with scalable architecture ensures robust performance and allows advanced customization as self-service.
Optimize asset utilization by better visibility and management and save costs. Streamline the entire procurement process by automating workflows, plus comprehensive reporting and analytics capabilities help track the performance of assets and make data-driven decisions.
Round the clock availability, conversational AI to understand the context of customer issues, multi-channel support, Workbench as a single portal to manage the digital agent, automating tasks and handling customer queries using service desk intelligence.
Automate service requests, incident remediation and resource provisioning. Eliminate repetitive tasks and bring efficiencies and save costs. Optimize business operations with rich out-of-the box integration capabilities. Agentless architecture ensures lightening performance.
“It really piqued my interest because of its interface and its intuitiveness… what really sold it was the AI.”
Business Solutions Manager
“SymphonyAI is now a core pillar of Infogain’s digital transformation initiatives.”
VP and CIO
“SymphonyAI’s new tech platform revolutionizes employee and customer experiences, providing a wide array of robust features.”
Nitin Kumar Sing
Global Head – IA Enterprise System Management, Cognitive Business Operations
Tata Consultancy Services