Knowledge Articles
Effectively craft and maintain a complete repository of knowledge.
Overview
Reduce dependency, provide quick resolution, and promotes user satisfaction.
Craft knowledge articles, with the help of rich text, images, and embedded videos also ensures that knowledge articles undergo scrutiny by designated approvers, ensuring consistent quality control.
![](https://www.symphonyai.com/nitropack_static/DKOvAWEdFUDkFffNKFPGqBbCYuFQkxwX/assets/images/optimized/rev-ed2a1a9/www.symphonyai.com/wp-content/uploads/Screenshot-2023-11-30-at-12.44.14-PM.png)
Use cases
Benefits
Self-service
Empower end users to find solutions to their issues independently.
Consistency
Promote consistent best practice sharing & troubleshooting steps.
Satisfaction
Enhance user satisfaction through timely & effective solutions.
Compliance
Ensure standardized procedures across the organization.
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