Knowledge Articles
Effectively craft and maintain a complete repository of knowledge.
Overview
Reduce dependency, provide quick resolution, and promotes user satisfaction.
Craft knowledge articles, with the help of rich text, images, and embedded videos also ensures that knowledge articles undergo scrutiny by designated approvers, ensuring consistent quality control.

Use cases
01/03
Benefits
Self-service
Empower end users to find solutions to their issues independently.
Consistency
Promote consistent best practice sharing & troubleshooting steps.
Satisfaction
Enhance user satisfaction through timely & effective solutions.
Compliance
Ensure standardized procedures across the organization.
Related resources
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Case study
United Breweries makes their IT systems future-ready
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Case study
Perfetti streamlines legacy IT/enterprise service management system
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Case study
Hexaware expands productivity boundaries by increasing automation and enhancing compliance
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White paper
ITSM evolution: AI-powered transformation
Enterprise IT
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Latest news
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United Breweries makes their IT systems future-ready
04.02.2025 -
Perfetti streamlines legacy IT/enterprise service management system
04.01.2025 -
Hexaware expands productivity boundaries by increasing automation and enhancing compliance
03.31.2025 -
How SymphonyAI Uses Generative AI to Revolutionize Enterprise IT and Employee Onboarding
03.26.2025