How to use change management as a lever for improving service delivery and minimizing downtime


Attend this webinar to learn:

  • The most important steps that organizations should follow to ensure a successful implementation of the ITIL Change Management process
  • Practical tips for classifying changes, risks assessment, planning and running the Change Advisory Board process meeting
  • How to do testing and deployment and templatize change requests and change creation
  • How to automate change workflows proactively
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