Apex 2.0
ITSM with Built-in Intelligence
Forrester Calculates 204% ROI for SymphonyAI IT Service Management Powered by AI
You need an IT Service Management platform that delivers value fast, without the complexity and cost of legacy systems. We get it. That’s why our customers realize a $3.2 million net present value using SymphonyAI ITSM.
The latest edition, Apex 2.0, is built with the AI and automation you need to meet today’s service management challenges head-on.
<6 months payback,
taking productivity to new heights
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204%
of ROI using AI and Automation
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$3.2M
Net Present Value using low code/no code platform powered by AI
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60%
automation of service requests/incidents using Service Automation
Intelligence Where It Matters
- AI integrated directly into core ITSM workflows
- Context-aware AI Copilot to assist users and agents
- Predictive intelligence and smart routing for proactive service management
- Actionable insights that improve decision-making
Innovation To Stay Ahead
- AI and automation that deliver immediate, out-of-the-box value
- A modern, intuitive interface designed for ease of use
- Built for rapid user adoption and scalability beyond IT to HR, finance, facilities and other functions
Simplicity That Delivers
- Streamlined workflows that reduce manual effort
- Zero-training interface: users know how to use it from day one
- Easy to deploy, simple to maintain
Apex 2.0 Key Capabilities
Apex 2.0 embeds AI into ITSM, automating ticket handling and boosting productivity. Its AI Agent and Copilot cut resolution time by 75% with zero-touch workflows.
Automate 60% of service requests with native automation, reducing MTTR and boosting efficiency. 40+ integrations and 1,000+ connectors streamline third-party data management.
Bring all service needs under a single portal to improve employee experiences and resolve requests faster.
Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with an AI-first and frictionless self-service experience.
Apex 2.0 is packed with multiple features powered by AI, automation and gamification to empower analysts so they can focus on high value tickets leaving AI agents to handle the high-volume repetitive tickets.
Connect your ITSM ecosystem effortlessly with Rest API-enabled third-party systems using SymphonyAI’s built-in workflows, delivered out of the box without any coding or specialized IT resources. SymphonyAI Integration Hub seamlessly integrates with 1000+ apps and 1500+ runbooks.
Scale as your needs evolve through a wide range of use cases built for large enterprises providing flexibility to adapt and expand applications as needed, and reducing the need for frequent redevelopment, saving costs and valuable time.
Feature Videos
Faster, Smarter Incident Resolution with Apex AI
Overwhelmed by alert fatigue and endless tool-switching, IT analysts need a smarter way to manage incidents and drive outcomes. This video introduces SymphonyAI Apex 2.0—an AI-powered ITSM designed to streamline service operations, surface real threats faster, and unlock enterprise-scale productivity. See how built-in intelligence transforms service delivery from reactive to proactive.
Your Smart AI Agent – Now Inside Microsoft Teams
Resolve IT issues in record time with the Apex AI Agent, seamlessly integrated into Microsoft Teams. This video demonstrates how enterprise IT teams can eliminate ticket queues, reduce resolution times, and streamline service management—all through intuitive conversation-based support.
Seamless Integration for Limitless Productivity
Disconnected IT systems drain efficiency, stall resolution, and frustrate enterprise teams. Discover how SymphonyAI’s Apex Integration Hub delivers intelligent, seamless workflows that boost service velocity and automate incident creation across platforms—no swivel-chairing required.
See the big picture with Apex Reports and Dashboards
Unlock real-time, data-driven visibility into your IT operations with SymphonyAI’s Apex Reports and Dashboards. In this quick overview, see how AI-powered reporting streamlines decision-making, boosts team efficiency, and delivers enterprise-grade insights — all without complicated setup.
Automate Onboarding & Offboarding with Zero Delay
Accelerate and secure employee onboarding and offboarding with SymphonyAI Apex. In this episode, discover how intelligent service automation empowers IT leaders to reduce manual effort, enhance compliance, and enable zero-day productivity—all while saving time and lowering costs.
Key Features
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Enterprise Copilot
Employees lose time to tech issues and missing info. SymphonyAI Enterprise Copilot speeds up fixes, delivers answers, and automates tasks—boosting service and engagement.
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Omnichannel Support
Let users connect with IT support the way they prefer via web, mobile app, email, SMS, virtual agents, Slack, WhatsApp, and more.
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Service Desk Intelligence
AI-driven automation predicts the right category, workgroup, and right analyst for each ticket based on past data, reducing manual effort and speeding up resolution.
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Drag-and-Drop Designer
Easily build and customize workflows and forms without writing code. Teams can design across modules with a simple visual interface.
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Reporting & Analytics
Turn data into action with intuitive reports. Track KPIs, analyze performance, and uncover insights to improve IT operations.
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Multi-Domain Support
Serve multiple departments or customers from one platform. SymphonyAI’s flexible architecture supports multiple domains and tenants for enterprise-wide or MSP use.
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Multi-Language Experience
Connect with users in their preferred language. SymphonyAI offers online and offline translation to support global operations.
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Contextual Knowledge with Rich Media
Deliver the right knowledge to the right person, based on their role, location, or group. Enhance content with rich media and securely upload large files through external BLOB storage.
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Operational Intelligence Dashboard
Get a complete, real-time view of incidents, showing related tickets, articles, root causes, and fixes, so analysts can resolve issues faster, with context at hand.
Explore all Enterprise IT products
Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.
Maximize your ROI on enterprise IT assets. Gain complete control and visibility of your hardware assets and software licenses and enforce compliance.
SymphonyAI recognized in 2024 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management
SymphonyAI recognized as a Major Player in the 2024 IDC Marketscape Worldwide ITSM report
SymphonyAI featured in 2025 Gartner Market Guide for IT Service Management Platforms
SymphonyAI is positioned as a Challenger and Fast Mover in the 2025 GigaOm Radar for ITAM
SymphonyAI recognized as a Customers’ Choice 5 Years in a row
Industry recognition
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Latest ITSM news
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SymphonyAI Recognized for Second Consecutive Year in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
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SymphonyAI Recognized in Enterprise Service Management Platforms, Q4 2025 Analyst Evaluation
11.13.2025 -
SymphonyAI Appoints Industry Visionary, Charles Araujo, to President of Enterprise IT Division
08.28.2025 -
SymphonyAI Revolutionizes Enterprise IT with Apex 2.0: The Industry’s First Intelligent Service Management That Actually Understands Your Business
06.27.2025