Leading European bank upgrades investigations, saves €3.5M annually

At a Glance

• 20% average effort savings in Level 1 & 2 investigations

• €3.5M annual cost savings, including a 5x reduction in vendor costs

• Enhanced quality and consistency of investigations

• Real-time AI support with Sensa Copilot

• Seeing 70% false positive reduction with SensaAI for Sanctions

• Faster onboarding, improved data access, and a subject-centric view

The Challenge

As financial crime becomes more complex—driven by globalization, jurisdictional differences, and fragmented data—this leading European bank needed a next-generation solution. With operations spanning the continent, the bank aimed to:

• Navigate customer compliance structures more effectively

• Unify disparate data across systems and regions

• Improve investigation quality and reduce manual effort

• Scale with future needs while aligning with a broader compliance modernization strategy

The Solution: SymphonyAI Sensa Investigation Hub

The bank chose Sensa Investigation as part of its financial crime and compliance enhancement initiative, alongside upgrading to the latest version of NetReveal.

Sensa Investigation Hub is a detection-agnostic case management solution that consolidates risk and compliance systems into a single, subject-centric investigation platform—powered by generative AI through Sensa Copilot.

Early Results

Within just a few weeks of implementation, the bank observed:

• 20% effort savings in Level 1 and 2 investigations

• Improved investigation quality, thanks to web search and contextual intelligence

• Increased productivity through Sensa Copilot’s AI support

• €3.5 million/year in cost savings, including a drop in vendor spending from €1.5M to €300K

“We see the Sensa Investigation Hub as a key future tool for navigating customer compliance structures and accessing data for quality investigations. Even at this early stage, significant time and quality improvements observed.”
— SME Advisor for AML, Large European Bank

What’s Next: Phase 2 Expansion

The bank is excited to be moving into phase 2 to see even more benefit from SymphonyAI solutions.

The team has conducted another POC with SensaAI for Sanctions, achieving excellent results in initial testing with a 70% reduction in false positives. These gains are expected to streamline investigations, accelerate alert resolution, and allow analysts to focus on genuinely high-risk cases. 

The bank is working closely with SymphonyAI to ensure seamless integration with existing case management and screening workflows. Ongoing model tuning, robust explainability, and transparent performance metrics will underpin regulatory confidence while maximizing risk coverage and operational efficiency.