Large U.S. Regional Bank safeguards their customers against payment fraud

Protecting high-value clients from a 140% surge in payment fraud

The Challenge

A fast-growing U.S. regional bank with international operations and a high-net-worth client base was expanding at ~10% annually. With that growth came increased transaction volumes—and a sharp rise in fraud.

In just one year, the bank experienced a 140% increase in fraud attempts, primarily targeting wire and SWIFT transactions. With large payments being processed in real time, the risk of a single large-scale loss was a serious threat to both revenue and reputation.

The Solution

The bank partnered with SymphonyAI to deploy an advanced payment fraud prevention solution tailored to their wire and SWIFT operations.

SymphonyAI’s platform delivered:

• Real-time fraud detection at the source

• Faster, safer customer payment experiences

• Empowered teams with actionable insights to stop fraud before it spreads

The Results

Since implementation, the bank has seen multiple months with zero fraud losses—an exceptional result given the institution’s scale and transaction volume.

This achievement highlights the impact of SymphonyAI’s technology and fraud prevention expertise.

Why SymphonyAI?

The bank selected SymphonyAI for three key reasons:

Smarter alert generation
Constant monitoring, adaptive thresholds, and predictive models kept fraud detection responsive and efficient.

Deep industry expertise
SymphonyAI brought the domain knowledge and strategic partnership mindset needed to succeed.

Streamlined fraud operations
Automated workflows cut investigation time and costs—from interdiction to reporting.