New study shows $344 billion in potential economic impact of vertical AI across 4 major industries.
Read the Report One of the nation’s largest grocery retailers experienced a 3.5% increase in sales, an 11% boost in shelf availability, and a $200M lift in incremental profit by putting SymphonyAI’s retail-specific AI at the center of its merchandising strategy—all while delivering smarter promotions, fuller shelves, and a better experience for every shopper.
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Retail never stands still. Shopper behavior shifts day-to-day, and retailers are under constant pressure to deliver more value, faster.
Instead of just keeping pace, this grocery retailer took bold steps to stay ahead. With AI for retail, the team operationalized its data and turned insights into action across category management, pricing, and promotion planning.
VP National Merchandising
U.S. supermarket chain
The second-largest supermarket chain in North America had no shortage of data before partnering with SymphonyAI. Every day, customer interactions generated a wealth of signals on what shoppers wanted, when they wanted it, and how promotions were landing. But too often, that data sat untapped, buried in spreadsheets and disconnected systems. The team couldn’t act on those insights—or drive revenue from them—because they were buried in spreadsheets and disconnected tools.
The merchandising team spent hours piecing together decisions from fragmented tools. The pace of retail didn’t allow for complicated, manual processes—shelf planning, pricing, and product mix needed to be adjusted weekly, if not daily. Complexity was growing, and the tools hadn’t kept up.
To stay ahead, this grocery giant needed more than dashboards. They needed a way to cut through the noise, surface what mattered, and make clear, confident decisions.
In the past, this leading grocer tried business intelligence tools and generic AI software. But when it came to making faster, smarter merchandising decisions, they needed more than charts and summaries—they needed AI built for retail.
The team deployed the CINDE retail AI platform—trained on retail data and wired into merchandising workflows.
Step 1
The grocer integrated CINDE AI directly into its merchandising workflows. With AI embedded, the team could instantly spot growth drivers, uncover new opportunities, and act faster—with less complexity.
Step 2
With Promotion Optimization, the grocer could evaluate each campaign’s impact on sales, margin, and loyalty. The team transitioned from gut feel to data-driven promotion strategies, tailoring them to specific regions, store formats, and customer segments.
Step 3
The leading grocer quickly launched new promotions with real-time insights into what was working and where. A shared platform helped the brand and CPG partners align on results, iterate faster, and build smarter strategies together.
With AI that knows retail, this grocer has transformed decision-making across every store. The team isn’t just making better decisions—they’re delivering measurable ROI by boosting sales, increasing product availability, and reducing waste.
By connecting insight to action across pricing, promotions, and assortments, this U.S supermarket chain drives significant business value—gaining $200 million in incremental profit from smarter, faster decision-making.
By aligning assortments to real demand signals, their U.S. team keeps high-demand items in stock, maximizes sales, and ensures every shopper has a positive experience.
With clearer visibility into customer behavior, the grocer team eliminates excess inventory, avoids reactive discounting, and protects margins across categories.
Rather than reviewing historical reports, the grocer brand now uses real-time insights to make savvy decisions about pricing, promotions, and assortments.
That visibility allows the team to double down on what works, quickly pivot from what doesn’t, and drive 3.5% sales growth across categories.
“The SymphonyAI retail team is top-notch. They really collaborate with our team, they’re aligned with my business unit, to really understand our customer, the data, and the business needs that we have, the challenges, and the wins.”
VP National Merchandising
This leading grocery retailer continues to evolve its merchandising strategy—expanding what’s working, testing what’s next, and using AI to align with shopper preferences closely.
From promotions to product launches, the team’s agility is shaped by what shoppers actually want—keeping the company responsive, collaborative, and focused on delivering value where it matters most.
Retail leaders move fast—and need technology that keeps up. When this U.S. grocery chain needed AI that could match the speed and complexity of modern retail, they chose SymphonyAI. With vertical AI built for retail, they accelerated performance, drove results, and set a foundation for long-term growth.
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“We grouped stores into shopper-led clusters… and optimized each shelf to match.”
Jan Haluza
Manager of Data Science and Analytics, PepsiCo
“With the shopper at the center of every decision, the insights from SymphonyAI enabled us to work with the retailer to achieve more meaningful and focused collaboration.”
Jessica Keenan
Director of Category Leadership, Kraft Heinz
