Retail / CPG

Workbench

Develop and test functionalities of digital agent.

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Workbench

Overview

Instant testing, reporting and analytics.

Create conversation flows, handle content, and incorporate diverse services.

Benefits

Efficient

Reduce time & resources for digital agent creation & deployment.

Scalable

Support seamless integration with various platforms and services.

Cusomizable

Tailor conversations to match business needs & branding.

Simplified

Minimizes the need for extensive coding or development expertise.

Use cases

Scenario:  

The current Chatbot lacks a user-friendly interface for constructing conversational flows, FAQs and other various interactions posing a challenge for non-technical users when it comes to updating the flows and questions.

 Approach:  

  • Digital Agent workbench is a centralized user-friendly console built on a no-code/low-code approach. 
  • Use the workbench to create FAQs, Design your conversations with minimum or zero development skills. 
  • Expand the capability of the organization’s Digital Agent to accommodate evolving business needs and better serve customers.

Scenario:  

The current Digital Agent in the organization hinders SMEs from easily creating conversational flows and responses that cater to the specific needs of different enterprise departments.

Approach:  

  • SMEs can effortlessly configure conversational flows for various enterprise departments using digital agent workbench.
  • They can enable multi-tenant feature on Digital Agent to extend support to various departments in the enterprise. 
  • This allows organizations to enhance the scalability of the Digital Agent in real-time.
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Scenario:  

An organization aims to improve customer support efficiency through the implementation of a chatbot capable of managing routine inquiries. They require a user-friendly interface for building the digital agent’s capabilities and monitoring its performance.

Approach:  

  • Create conversational flows and FAQ’s using the no-code/low-code Digital Agent workbench. 
  • The Digital Agent intelligently recognizes user queries by analyzing the utterances and associated intent and delivers appropriate support.
  • Additionally, you can leverage Reports and Dashboard module to understand patterns and gain insights for continuous improvements.

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