An introduction to SymphonyAI Payment Fraud

Matt Wilkins, Product Manager for Fraud at SymphonyAI, provides a comprehensive overview of SymphonyAI Payment Fraud .
Designed for financial institutions facing sophisticated threats, Matt explains how AI-driven, real-time risk scoring helps prevent fraud losses, empower investigators, and ensure seamless regulatory alignment.
From innovative behavior profiling to generative AI triage support, the video demonstrates how the software tackles fraud at scale while reducing false positives and accelerating compliance efforts.

Topics Covered

Real-time risk scoring for fraud prevention:

• How the product stops fraudulent transactions before settlement

• Positive financial impact of early interdiction

• Facilitates accurate case documentation for internal and external reporting 

Balancing fraud detection and good payments

• Releasing legitimate payments with low latency

• Avoiding unnecessary friction while maintaining high-risk detection standards

• Scalable monitoring across digital banking channels 

Emerging challenges in the evolving fraud landscape

• Post-pandemic fraud surges and regulatory scrutiny

• Pressure to do more with less amid rising cyber threats

• Growing complexity of payments ecosystem (fintechs, payment service providers, open banking) 

AI-driven detection and investigation at scale

• Payment profiling with behavioral analytics, rules, and AI

• 55% reduction in false positives with data-driven models

• Sub-50ms scoring latency with a roadmap toward <10ms for card payments 

From detection to triage and closing the investigation loop:

• Integrated case management with 90-second triage benchmarks

• Generative AI copilot for investigations and reporting

• Batch and real-time payment coverage for enterprises 

Network analytics and why customers choose SymphonyAI

• Entity resolution and analysis of money mules , counterparties and fund flows

• Unified fraud and compliance hub supporting all financial crime types

• AI and rules-based hybrid detection with full client self-service control

Related resources:

• SymphonyAI Payment Fraud : AI-powered solution for real-time transaction monitoring and fraud interdiction

• SRI Investigation : Microsoft award-winning centralized case management and investigation platform

• Copilot : Generative AI-enabled assistant for fraud triage and reporting

• Entity resolution : Efficiently link individuals and businesses across complex fraud networks