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GSK Biologicals’ AI initiative digitized inspections, eliminated admin overhead, and guaranteed 100% execution compliance—giving inspectors real-time guidance to know exactly what to check and when to check it.
Company
Industry
Applications
Results
aster inspections
reduction in training time
increase in knowledge worker efficiency
GSK Biologicals develops vaccines that combine high medical need with strong market potential—purpose-driven to help people do more, feel better, and live longer.
The vaccine research and development team at Rixensart was performing 5S/5M and EHSS inspections across their vast labs, each with unique configuration characteristics and activities.
GSK achieved 100% compliance, reduced admin tasks, and empowered inspectors by digitizing workflows through Connected Worker from SymphonyAI.
5S/5M and EHSS inspections were a regular part of operations at GSK Biologicals’ Rixensart research and development facility.
Each GSK lab was unique, with a specific setup and workflow, making it challenging for individual teams to manage inspections—with paperwork, emails, and checklists—efficiently across the facility.
Innovators at heart, the team used SymphonyAI’s platform to lessen the workload, optimize processes, and push the brand’s digitization efforts forward.
GSK Biologicals took a thoughtful, data-driven approach to simplifying inspections, empowering inspectors, and maximizing manufacturing compliance. By bringing AI-powered workflows into daily operations, the team turned its challenges into strengths.
The end-to-end approach centered on four key steps.
Step 1
The team wanted a step-by-step approach to guide each of its inspectors, without a complicated implementation. The Connected Worker platform seamlessly connected to GSK Biologicals’ existing systems, laying the groundwork to direct each inspector down the correct path.
Step 2
In high-stakes inspections, quick access to information matters. GSK enriched each task with the right support—technical specs, how-to videos, and helpful references—giving inspectors confidence and clarity to respond to every scenario in real time.
Step 3
With every lab configured differently, one-size-fits-all wouldn’t cut it. GSK used the Connected Worker platform to tailor workflows by location—allowing inspectors to scan a lab’s door and instantly launch the right 5S workflow for that environment.
Step 4
Forms slowed inspectors down and created administrative overload. GSK streamlined the process by transitioning to fully digital workflows—ensuring inspectors were aware of what to check, when to check it, and how to fix it.
“SymphonyAI’s extensive expertise in AI and integration with the IRIS Foundry Platform has made Proceedix one of the most advanced AI-enabled solutions on the market.”
– Frost Radar: Augmented Connected Worker
By rolling out the Connected Worker platform, GSK Biologicals achieved complete compliance, with each task completed by the right person, at the right time, and in the right place. The team gained full confidence in their operations, minimized errors, and reinforced the company’s high standards.
With built-in support for GxP guidelines and 5S audit readiness, the platform provided detailed audit trails and transparency while centering security and compliance at every step.
GSK eliminated manual reporting, endless email chains, tedious Excel-based issue tracking, and individual task management. By removing these time drains, the team freed up valuable hours for more strategic, higher-impact work.
With the right information delivered at the right moment—technical details, equipment specs, even training videos—GSK made inspections faster, smoother, and more enjoyable for the team. The result: quicker task execution and higher inspector satisfaction.
“Performing our 5S/5M lab inspections paperless and mobile is a fine example of how digitization contributes to lean and sustainable process management.”
The GSK RDC Digi-check team
Rixenhart
Looking ahead, the GSK Biologicals team will continue improving its daily workflows and provide inspectors with the support they need to work effectively and stay fully compliant. With Connected Worker in place, the team will continue its operational excellence.
Industrial leaders like GSK Biologicals empower their frontline workers by choosing AI technology built for real-world complexity. SymphonyAI delivers industrial AI solutions grounded in 25+ years of domain expertise—ready to deploy, easy to integrate, and built to scale from day one.
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